This Credit Guide explains the credit services we provide, how we are paid and what to do if you have a complaint. We arrange credit under the National Consumer Credit Protection Act 2009 (NCCP Act).

Licensee details

• Credit licensee: Yellow Brick Road Aggregation Pty Ltd (formerly Vow Financial Pty Ltd)

• ABN 66 138 789 161, Australian Credit Licence 390261

• Address: Level 11, 1 Chifley Square, Sydney NSW 2000

• Phone: 1300 730 050

• Email: vownet@vow.com.au

Your credit representative

Yellow Brick Road Aggregation has appointed us as its authorised credit representative to give you credit assistance.

• Credit representative: Elephant Financial Pty Ltd trading as Elephant Advisory, ABN 38 611 576 240, credit representative number 487962

• Your brokers: Shehan Wijayasinghe (credit representative #483390); Gavin Hepponstall (credit representative #570731)

• Address: Unit 16, 105/111 Ricketts Rd, Mount Waverley VIC 3149 (by appointment)

• Phone: (03) 9069 8688

• Email: info@elephantadvisory.com.au

Services we provide

We help you with home loans, investment loans, refinancing, construction loans, SMSF loans, commercial and business finance, and related credit products. We compare options from a panel of 60+ lenders, help you choose a loan that suits you, and help you get it approved.

Our panel lenders

The six lenders Yellow Brick Road Aggregation does the most business with are:

1. Commonwealth Bank

2. ANZ

3. NAB

4. Westpac

5. St George

6. Macquarie Bank

We act in your best interests

When we give you credit assistance for a home loan, we must act in your best interests and put your interests first if there is a conflict (the Best Interests Duty under the NCCP Act). We must also make sure any loan we recommend is not unsuitable for you. To do that, the law requires us to:

• ask about your requirements and objectives

• ask about your financial situation

• take reasonable steps to verify your financial situation.

A loan is unsuitable if you could not repay it, or could only repay it with substantial hardship, or if it does not meet your requirements and objectives. If you could only repay by selling your home, the loan is presumed to cause substantial hardship. That is why we ask for a lot of information, and why it must be accurate.

You can ask us for a copy of our preliminary credit assessment within 7 years of the date we gave you credit assistance.

If we arrange a loan to buy or refinance property, make your own enquiries about its value and growth potential. Any valuation we obtain is for our own use, not for you to rely on.

Fees you pay

We do not charge you a fee for our credit services. Yellow Brick Road Aggregation does not charge you either. You may still need to pay the lender’s application, valuation and settlement fees, government charges and other transaction costs. If a broker fee ever applies, we will set it out in a written quote and proposal for you to accept before we lodge any application.

Commissions we receive

The lender you choose pays commission to Yellow Brick Road Aggregation, which passes all or part of it to us. These commissions are not fees you pay. They are usually an upfront commission based on the amount you borrow and an ongoing (trail) commission based on your loan balance. Before you take out a loan, your credit quote and proposal will show a reasonable estimate of the commission and how it is worked out.

Referral payments

We receive referrals from a range of sources, such as accountants, real estate agents and lawyers, and may pay them a referral fee. These are generally small amounts in line with usual business practice and are not fees you pay. You can ask us for a reasonable estimate of any referral payment and how it is worked out.

If you have a complaint

We want to know if you are unhappy with our service, and we will try to resolve it quickly and fairly. You can complain to us or directly to Yellow Brick Road Aggregation, verbally or in writing.

• Elephant Advisory: phone (03) 9069 8688, email info@elephantadvisory.com.au, or write to Unit 16, 105/111 Ricketts Rd, Mount Waverley VIC 3149.

• Yellow Brick Road Aggregation Complaints Manager: phone 1300 730 050, email vownet@vow.com.au, or write to Level 11, 1 Chifley Square, Sydney NSW 2000.

We will acknowledge your complaint within 1 business day and give you a final response within 30 calendar days. Some complaints, such as those about financial hardship or a default notice, have shorter timeframes. If we need more time, we will tell you why.

Australian Financial Complaints Authority (AFCA)

If you are not satisfied with our response, or we have not resolved your complaint within the required time, you can contact AFCA. AFCA provides fair and independent financial complaint resolution that is free to consumers. Yellow Brick Road Aggregation’s AFCA membership number is 44626.

• Website: www.afca.org.au

• Email: info@afca.org.au

• Phone: 1800 931 678 (free call)

• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA, so act promptly or check the AFCA website for the time limit that applies to you.

Your privacy

We and Yellow Brick Road Aggregation handle your personal information under the Privacy Act 1988 and the Australian Privacy Principles. To arrange your loan we may share it with lenders, Yellow Brick Road Aggregation as our aggregator, valuers, insurers, your accountant or lawyer (with your consent) and anyone we are required by law to share it with. Our Privacy Policy explains how to access or correct your information and how to complain about a privacy matter.

Questions

If you have any questions about this Credit Guide or our services, ask us at any time on (03) 9069 8688 or info@elephantadvisory.com.au.